Saturday, June 20, 2009

eBay Scams online scams - take care!

www.frooition.com

Here's a common scam that I've come across a few times on eBay. You sell an item and ship to the winning bidder, then this buyer finds something wrong with your item (like a chip in a pottery item, or superficial damage to the packaging) and asks for a partial refund. Negotiators tend to get a lot of negative feedback and usually have a low number of feedbacks because they use multiple eBay accounts. At Frooition we advise our customers not to give partial refunds unless we've truly made a mistake in the description. They always politely tell unhappy buyers to send the item back and they will refund everything including shipping both ways. These 'negotiators' are banking on that you'll find it less hassle to refund 10% via Paypal then to arrange for the item to be sent back.